Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18371926
Rated 1 out of 5
by Firefox user 18371926, 2 years agoI really like the idea of this, but unfortunately it is very user unfriendly. The Pass monitor suggests that I change insecure passwords on websites, but the extension itself prevents me from doing it. It will save log-ins that I had already created myself, but there is no way to change and improve them. In fact, with the 3 fields to fill out (old password, new password and verify new password), the extension makes it impossible. It has been a frustrating experience trying to make ProtonPass do what it should do. Repeatedly trying to get help on Proton's subreddit did not bear fruit.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
Developer response
posted 2 years agoWe're sorry to hear that! Please share the specific site for which you are having trouble updating your password in an update to your review or with us at: https://proton.me/support/contact, so we can look into this. Note that the Proton Pass subreddit is not an official support channel, so if you’re experiencing any issues, you should contact our support team first before publishing a thread.
3,535 reviews
- Rated 5 out of 5by Harry Elmokyan, a day agoIt's been a great experience on Firefox for over a year now. Very satisfied.
- Rated 5 out of 5by TOTGB, 2 days agoThe best password manager ever. No problems at all. Always there for me when I need it. A premium subscription makes this experience worthwhile.
Best feature yet : TOTP authenticator app functionality right inside proton pass. Keep up the good work 👍 - Rated 5 out of 5by null, 2 days ago
- Rated 5 out of 5by gnaanaa, 2 days ago
- Rated 5 out of 5by Firefox user 12552055, 2 days ago
- Rated 1 out of 5by Firefox user 20181261, 2 days agoHad to give a 1 star because while trying to login dueing a time sensitive task, it kept distracting me with this "Rate Us" banner. This is a paid product. It should NOT be adding distractions like this day to day.
- Rated 5 out of 5by Firefox user 20180646, 2 days ago
- Rated 5 out of 5by Dimitris, 2 days ago
- Rated 5 out of 5by Krzysiek, 2 days ago
- Rated 5 out of 5by zaki, 3 days agoi have been using proton services for a while now and it is amazing for the free versions which are so generous and i cant imagine how good their ecosystem would be with the ultimate subscription,thank you
- Rated 5 out of 5by Firefox user 15916272, 3 days agoProton Pass with password generation, storage, e-mail aliases with passmail is the safest way to manage accounts in 2026. This add-on is great and far enough for basic accounts security.
- Rated 4 out of 5by Firefox user 19701408, 4 days ago
- Rated 5 out of 5by Firefox user 20177327, 4 days agoI like the extension and it's UI, but think it's more useful for paid users. the free tier feels limited
- Rated 5 out of 5by Firefox user 20176477, 4 days ago
- Rated 5 out of 5by Fryad, 4 days ago
- Rated 5 out of 5by genesis, 5 days ago
- Rated 5 out of 5by KL, 5 days agoGreat to have passwords in the browser
I have one feature to request - I want to use keyboard shortcuts to sort or filter creds for the same domain (ie. Gmail, FB, Microsoft) - don't make me scroll
There's one key quirk with this extension though - proton servers are blocked by some enterprise firewall default blacklists (ie. PaloAlto) - makes this extension offline when I'm at work
Might be worth using a Proton using a proxy or having a chat with Palo Alto
The offline behaviour has improved, but needing my password when it's offline for a day (even 10 seconds) seems over the top
Also:
Generally works well with detecting username/email password fields - can be hit and miss though - Rated 5 out of 5by Firefox user 20173785, 5 days ago
- Rated 5 out of 5by Chris K., 6 days ago
- Rated 4 out of 5by Likhon, 6 days ago
- Rated 5 out of 5by Eki Ren, 6 days ago
- Rated 5 out of 5by Firefox user 17631383, 7 days ago
- Rated 5 out of 5by Sara, 7 days ago