Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18020073
Rated 2 out of 5
by Firefox user 18020073, 3 years agoI have used Protonmail merrily for many years, and trust it quite a lot, so when this service popped up I was very promptly in.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.
Developer response
posted 3 years agoThank you for your feedback. We appreciate your input on what we can do to improve the extension with future iterations.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions.
3,536 reviews
- Rated 5 out of 5by Harry Elmokyan, 8 hours agoIt's been a great experience on Firefox for over a year now. Very satisfied.
- Rated 5 out of 5by Firefox user 12552055, a day ago
- Rated 1 out of 5by Firefox user 20181261, a day agoHad to give a 1 star because while trying to login dueing a time sensitive task, it kept distracting me with this "Rate Us" banner. This is a paid product. It should NOT be adding distractions like this day to day.
- Rated 5 out of 5by Firefox user 20180646, 2 days ago
- Rated 5 out of 5by Dimitris, 2 days ago
- Rated 5 out of 5by Krzysiek, 2 days ago
- Rated 5 out of 5by zaki, 2 days agoi have been using proton services for a while now and it is amazing for the free versions which are so generous and i cant imagine how good their ecosystem would be with the ultimate subscription,thank you
- Rated 5 out of 5by Firefox user 15916272, 3 days agoProton Pass with password generation, storage, e-mail aliases with passmail is the safest way to manage accounts in 2026. This add-on is great and far enough for basic accounts security.
- Rated 4 out of 5by Firefox user 19701408, 3 days ago
- Rated 5 out of 5by Firefox user 20177327, 3 days agoI like the extension and it's UI, but think it's more useful for paid users. the free tier feels limited
- Rated 5 out of 5by Firefox user 20176477, 4 days ago
- Rated 5 out of 5by Fryad, 4 days ago
- Rated 5 out of 5by genesis, 4 days ago
- Rated 5 out of 5by KL, 4 days agoGreat to have passwords in the browser
I have one feature to request - I want to use keyboard shortcuts to sort or filter creds for the same domain (ie. Gmail, FB, Microsoft) - don't make me scroll
There's one key quirk with this extension though - proton servers are blocked by some enterprise firewall default blacklists (ie. PaloAlto) - makes this extension offline when I'm at work
Might be worth using a Proton using a proxy or having a chat with Palo Alto
The offline behaviour has improved, but needing my password when it's offline for a day (even 10 seconds) seems over the top
Also:
Generally works well with detecting username/email password fields - can be hit and miss though - Rated 5 out of 5by Firefox user 20173785, 5 days ago
- Rated 5 out of 5by Chris K., 5 days ago
- Rated 4 out of 5by Likhon, 5 days ago
- Rated 5 out of 5by Eki Ren, 5 days ago
- Rated 5 out of 5by Firefox user 17631383, 6 days ago
- Rated 5 out of 5by Sara, 6 days ago