1. Acceptance of Terms and User Acknowledgment

These Terms of Use (“Terms”) govern your access to and use of the LeadCRM website, browser extension, mobile application, desktop software, APIs, and any other technology we provide (collectively, the “Platform”).

By accessing or using the Platform, you explicitly acknowledge, understand, and agree that:

You have read and understood these Terms and our Privacy Policy
You accept full responsibility for your use of third-party platforms
You will comply with all applicable third-party terms of service
You understand the risks associated with third-party platform integration
You release LeadCRM from any liability related to third-party platform issues


1. About LeadCRM and Governing Law

LeadCRM is a brand owned and operated by Halfpixel Gaming Solutions Pvt Ltd, a company incorporated under the laws of India. These Terms constitute a legally binding agreement between you and us regarding your use of the Platform.
Governing Law and Jurisdiction: These Terms and your use of the Platform are governed exclusively by the laws of India. Any disputes arising from or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the competent courts in India. You irrevocably consent to the jurisdiction of Indian courts for all such matters and waive any objection to venue or inconvenient forum.
3. Third-Party Platform Integration Risks and User Responsibility
MANDATORY RISK ACKNOWLEDGMENT

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:
Third-Party Platform Risks:

Account Restrictions: Your accounts on third-party platforms may be suspended, restricted, banned, or terminated at any time
Terms Violations: Your use of our Platform may violate third-party platform terms of service
Policy Changes: Third-party platforms may change their policies without notice, affecting your ability to use our Platform
Legal Action: Third-party platforms may take legal action against you for terms violations
Data Loss: You may lose access to data, connections, or content on third-party platforms


Your Absolute Responsibility:

Compliance Obligation: You are solely responsible for ensuring compliance with all third-party platform terms of service
Legal Consequences: You accept full responsibility for any legal consequences arising from your use
Due Diligence: You must review and understand all applicable third-party terms before using our Platform
Risk Assessment: You must assess and accept all risks associated with third-party platform integration
Professional Advice: You should seek legal advice if uncertain about compliance requirements


3.1 No Affiliation or Endorsement

LeadCRM is not affiliated with, endorsed by, sponsored by, or connected to any third-party platforms. We do not guarantee:

Compatibility with third-party platforms
Continued access to third-party services
Compliance with third-party terms of service
Protection from third-party enforcement actions


3.2 Platform-Specific Warnings
Professional Networking Platforms: Use of our Platform with professional networking sites may result in account restrictions, data access limitations, or legal action. You acknowledge that professional networking platforms actively monitor and restrict automated tools and integrations.
4. Eligibility and Account Registration
4.1 Age and Legal Capacity

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Platform. By using the Platform, you represent and warrant that you meet these requirements.
4.2 Account Creation and Security

To access certain features, you must create an account by providing current, complete, and accurate information. You are solely responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of any unauthorized use
Ensuring your account information remains current and accurate


1. Platform License and Prohibited Uses
   5.1 License Grant

Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable, limited license to access and use the Platform for your legitimate business purposes only.
5.2 Prohibited Activities

You expressly agree NOT to:

Violate any third-party platform terms of service or policies
Use the Platform for any unlawful, harmful, or fraudulent purposes
Create fake accounts or provide false information to third-party platforms
Engage in any form of harassment, spam, or abusive behavior
Attempt to circumvent third-party platform security measures
Use automated tools in violation of third-party platform policies
Interfere with Platform security or integrity
Reverse engineer or decompile any Platform components
Share your account credentials with unauthorized parties
Use the Platform to infringe on intellectual property rights


1. Data and Content
   6.1 Your Content and Data

You retain ownership of content you submit to the Platform (“User Content”). By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, store, and process such content solely to provide Platform services.
6.2 Third-Party Data
Data Source Disclaimer: We obtain enriched data exclusively from licensed third-party vendors. We do not scrape, extract, or directly collect data from third-party platforms. However, you remain responsible for ensuring your use of any data complies with applicable laws and third-party terms.
7. Payment Terms and Billing
7.1 Subscription Fees

Monthly subscription fees are billed in advance
You authorize automatic recurring charges to your selected payment method
All fees are non-refundable except as specifically stated below
Prices are subject to change with 30 days’ notice


7.2 Refund Policy

New Subscriptions Only: Pro rated refunds are available within 7 days of initial payment for new subscriptions. Contact support@leadcrm.io with your order ID.
No Refunds For:

Subscription renewals (7-day email reminder provided)
Third-party platform restrictions or account suspensions
Promotional offers or discounts
Partial subscription periods
Service interruptions due to third-party platform changes


1. Platform Availability and Modifications

We strive to maintain Platform availability but do not guarantee uninterrupted service. We reserve the right to:

Modify, update, or discontinue Platform features without notice
Perform maintenance that may temporarily affect availability
Make changes for security, legal, or operational reasons
Restrict access to comply with third-party platform requirements


1. Comprehensive Disclaimers and Limitations
   9.1 Platform Disclaimer

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
COMPATIBILITY WITH THIRD-PARTY PLATFORMS
UNINTERRUPTED OR ERROR-FREE OPERATION
ACCURACY, COMPLETENESS, OR RELIABILITY OF DATA
COMPLIANCE WITH THIRD-PARTY TERMS OF SERVICE


9.2 Third-Party Platform Risks

YOU ACKNOWLEDGE AND ACCEPT THAT:

Use at Your Own Risk: Use of third-party platforms through our service is entirely at your sole risk
No Guarantees: We provide no guarantees regarding third-party platform compatibility, access, or compliance
Account Consequences: Your third-party accounts may be suspended, restricted, or terminated without notice
Legal Exposure: You may face legal action from third-party platforms for terms violations
Data Loss: You may lose access to data, connections, or content on third-party platforms
Service Interruptions: Third-party platform changes may interrupt or terminate our service functionality


9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY INDIAN LAW:

Liability Cap: Our total liability shall not exceed ₹10,000 or the amount you paid us in the past three months, whichever is greater
Excluded Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages
Business Losses: We are not liable for business interruption, lost profits, data loss, or reputational damage
Third-Party Actions: We are not liable for any actions taken by third-party platforms against you
Compliance Failures: We are not liable for your failure to comply with third-party terms of service


1. Comprehensive Indemnification
   10.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless Halfpixel Gaming Solutions Pvt Ltd, its officers, directors, employees, agents, affiliates, and representatives from and against any and all claims, demands, actions, suits, damages, liabilities, losses, settlements, judgments, costs, and expenses (including reasonable attorneys’ fees and legal costs) arising from or relating to:
Platform-Related Claims:

Your use of or access to the Platform
Your violation of these Terms or any applicable law
Your User Content or data submitted to the Platform
Your breach of any representation or warranty made herein


Third-Party Platform Claims:

Terms of Service Violations: Any violation of third-party platform terms of service or policies
Account Restrictions: Any restrictions, suspensions, or terminations of your third-party accounts
Legal Actions: Any legal action taken by third-party platforms against you
Data Misuse: Any misuse of data obtained through third-party platforms
Intellectual Property: Any intellectual property infringement claims related to your use of third-party platforms


Compliance and Legal Claims:

Your failure to comply with applicable laws and regulations
Privacy law violations related to your data processing activities
Regulatory enforcement actions against you
Claims arising from your business practices or customer relationships


Indemnification Procedures:

Notice: We will provide prompt written notice of any claim
Control: You will have sole control of the defense and settlement of claims
Cooperation: We will provide reasonable cooperation at your expense
No Settlement: You may not settle any claim without our prior written consent


10.2 Survival of Indemnification

These indemnification obligations will survive termination of these Terms and your use of the Platform.
11. Termination
11.1 Your Right to Terminate

You may cancel your account at any time by contacting support@leadcrm.io. Upon termination:

Platform access will be immediately disabled
User Content may be deleted within 30 days
No refunds will be provided except as stated in these Terms
Your indemnification obligations will survive termination


11.2 Our Right to Terminate

We may immediately terminate your account without notice if you:

Violate these Terms or applicable laws
Engage in harmful, fraudulent, or abusive activities
Fail to pay required fees
Use the Platform in ways that may harm our business or reputation
Violate third-party platform terms of service
Face legal action from third-party platforms


1. General Provisions
   12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Platform and supersede all prior agreements and understandings.
12.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
12.3 Amendments

We may update these Terms from time to time. Material changes will be communicated via email or Platform notice. Continued use after changes constitutes acceptance.
12.4 Dispute Resolution
Mandatory Individual Arbitration: Any disputes shall be resolved through individual arbitration in India under Indian arbitration laws. You waive any right to participate in class actions or representative proceedings. The arbitration shall be conducted in English and governed by Indian law.
12.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including third-party platform policy changes, natural disasters, government actions, or network failures.
13. Contact Information

For questions about these Terms or to exercise your rights:

Email: support@leadcrm.io

Response Time: We aim to respond within 48 hours
FINAL CRITICAL NOTICE

BY USING LEADCRM, YOU EXPLICITLY ACKNOWLEDGE THAT:

You have read, understood, and agree to these Terms
You accept full responsibility for third-party platform compliance
You understand the risks of account restrictions and legal action
You agree to indemnify LeadCRM for any claims arising from your use
You waive any right to hold LeadCRM responsible for third-party platform issues


IF YOU DO NOT AGREE TO THESE TERMS AND RISKS, DO NOT USE THE PLATFORM.

These Terms are governed by Indian law and subject to the exclusive jurisdiction of Indian courts. LeadCRM is operated by Halfpixel Gaming Solutions Pvt Ltd, incorporated under Indian law.